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Telstra network issue is stopping emergency calls from going through

Telstra network issue is stopping emergency calls from going through

Telstra network issue is stopping emergency calls from going through

Some 000 emergency calls in WA may be going unanswered after a Telstra cable was damaged by a possible lightning strike.

One of our key interstate cables in New South Wales was seriously damaged overnight by fire, causing intermittent service interruptions in several States.


"We are working with emergency services and our government and enterprise customers to manage any residual issues".

We take pride in the resilience of our network and would obviously not want any interruptions to ever occur.

The damage affected calls to Emergency Services on Triple-Zero.

Other states have similar arrangements, but Queensland was not affected by the disruption.

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A lightning strike in rural Australia has been blamed for cutting a cable that caused a major emergency services number outage in every state.

If this doesn't go through, call the Police Assistance Line on 131 444 and you will be put through to TFS.

The NSW Department of Justice said it experienced interruptions to its court registries and calls to the NSW Court Services Centre, but a department spokesman said phones were up and running again at 9.40am.

"We apologise for the inconvenience and have our teams working on this as a priority".

In Western Australia, St John's Ambulance callers were having to try two to three times before getting through.

Jennifer Duke writes about media and telecommunications.

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